Luno Library
Data Protection

Privacy Policy

How we collect, process, and safeguard personal information under South African and international privacy standards.

Last Updated: 15 January 2026

Luno Research & Glossary Library (“we”, “us”, or “our”) is committed to respecting the privacy and data rights of our website visitors, readers, and advisory clients. This Privacy Policy details our data collection, processing, and retention practices in compliance with the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR), and relevant international data privacy frameworks.

1. Data Controller Information

The designated responsible party and data controller for processing activities conducted through this website is:

Luno Research & Glossary Library
Office 9, 45 Placeholder Road, Port Elizabeth 0000, South Africa
Email: contact@focusprismbase.click
Telephone: +27 41 000 6520

2. Information We Collect

We adhere to strict data minimization principles. We collect only the information necessary to provide our educational content and respond to service inquiries:

  • Voluntary Inquiry Information: When you submit an inquiry through our contact form, we collect your name, email address, institutional affiliation, requested service, and project scope details.
  • Automated Technical Telemetry: When you browse our website, our web servers record standard HTTP request headers, including your IP address (anonymized), browser user agent, referring URL, timestamp, and requested page coordinates.
  • Cookie Preference Tokens: We store your local cookie consent selection in your browser’s local storage under a designated key (luno_lib_cookie_consent).

We do not collect sensitive financial payment credentials, private cryptographic keys, or biometric data on this website.

We process your information under the following recognized legal grounds:

  • Consent: When you explicitly provide information via our inquiry forms or consent to non-essential cookies.
  • Contractual Performance: To draft service scopes, deliverables, and fee estimates in response to your direct requests.
  • Legitimate Institutional Interests: To maintain web security, prevent malicious automated scraping, and ensure the reliability of our research library infrastructure.

4. Data Retention Periods

  • General Inquiries: Contact form submissions and email correspondence are retained for up to 24 months to facilitate ongoing research collaborations and continuity, after which they are securely purged.
  • Engagement Records: Formal advisory contracts and invoicing records are maintained for 5 years in accordance with South African corporate and tax compliance statutes.
  • Server Telemetry Logs: Anonymized web server access logs are purged every 90 days.

5. Your Rights as a Data Subject

Under POPIA and international privacy regulations, you are entitled to:

  1. Right of Access: Request a copy of the personal information we hold concerning you.
  2. Right to Rectification: Request correction of any inaccurate or incomplete personal records.
  3. Right to Erasure: Request the deletion of your personal contact data when no legal retention obligation applies.
  4. Right to Object / Withdraw Consent: Object to the processing of your personal information or withdraw previously granted consent at any time.

To exercise any of these rights, please transmit your formal request to contact@focusprismbase.click.

6. International Data Transfers & Security Measures

While our primary operations and researchers are located in Port Elizabeth, South Africa, our static content delivery network utilizes distributed global nodes to ensure rapid page load times. All data transmissions are encrypted using Transport Layer Security (TLS 1.3). We implement strict technical access controls to prevent unauthorized data access or accidental loss.